tq777's Privacy Policy

1 What Information We Collect

tq777 may collect your information in several ways. The information collected falls into two main categories: what you provide directly, and what is generated automatically when you use our platform.

1.1 Information You Provide Directly

• Name, date of birth, and national ID card or passport details
• Email address and contact details
• Mobile number (associated with your bKash, Nagad, Rocket, or Upay account)
• Payment method and financial transaction details
• Password and security question answers provided when creating an account
• Records of communication with our customer support team
• Information about the limits you set for responsible gaming

1.2 Information Collected Automatically

• IP address, browser type and version, and operating system information
• Date and time of platform access, and session duration
• Logs of which pages you visited and which games you played
• Device identification information (device ID, model number)
• Information collected through cookies and similar tracking technologies
• Location information (only after permission is granted)

2 Why We Collect This Information

tq777 uses your information for legitimate purposes. There is a specific reason behind collecting each piece of information, and we do not collect any data beyond what is necessary.

• Account & Identity Verification: Confirming your age (21+) and preventing fraud.
• Payment Processing: Completing deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
• Service Improvement: Personalizing your experience and improving platform quality.
• Security: Preventing fraud, money laundering, and other illegal activities.
• Customer Support: Resolving your questions and complaints.
• Communication: Sending important updates, transaction confirmations, and security alerts.
• Responsible Gaming: Monitoring your gaming patterns to identify problematic behavior.

3 Cookies & Tracking Technologies

The tq777 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help remember information about your visit.

3.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality, such as maintaining your login session.
• Performance Cookies: Used to analyze which parts of the site are used most.
• Personalization Cookies: Used to remember your preferences and settings.
• Security Cookies: Used to prevent fraud and account hijacking.

You can manage cookies through your browser settings. However, blocking cookies may prevent some platform features from working correctly.

4 Data Sharing & Disclosure

tq777 does not sell, rent, or commercially transfer your personal information to third parties. Information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted partners who assist with our technical infrastructure, payment processing (bKash, Nagad, Rocket, Upay), and game operations. These partners are contractually obligated to comply with our privacy policy.

4.2 Legal Obligations

If disclosure of information is required under a court order, a lawful request from a law enforcement agency, or applicable law, tq777 may be required to provide that information to the relevant authority.

4.3 Security & Fraud Prevention

Specific information may be shared with our security partners to detect and prevent fraud, money laundering, or other illegal activities.

4.4 Business Transfers

If there is a change in tq777's business structure (such as a merger or acquisition), your information may be part of that process. You will be notified in advance in such cases.

5 Data Security Measures

tq777 takes advanced technical and organizational measures to keep your personal information secure.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is protected with industry-standard encryption technology.
• Access Controls: Only authorized personnel can access the necessary information.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Staff Training: All members of our team are trained in data protection.
• Incident Response Plan: Procedures are in place to respond quickly in the event of a security breach.

6 Data Retention Period

tq777 retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required under financial regulations
• Communication logs: for the period necessary for issue resolution and dispute settlement
• Inactive account data: for a limited period after inactivity

After the defined period, data is securely deleted or anonymized.

7 Your Rights

As a tq777 user, you have the following rights over your personal information:

7.1 Right to Access

You can request at any time to find out what information we hold about you.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can contact our customer support team to request a correction.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a set period for legal or regulatory reasons.

7.4 Right to Object to Processing

You can object at any time to the processing of your information for marketing communications and profiling.

7.5 Right to Data Portability

You can request your provided data in a structured, machine-readable format.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

8 Protection of Minors' Data

tq777 is for users aged 21 and over only. We do not knowingly collect any information from those under 21. An age verification process is carried out at registration. If we are informed that information from a minor has been collected, we will immediately delete that information and close the associated account.

9 Special Protection for Payment Information

Your payment information — especially your bKash, Nagad, Rocket, and Upay account details — is subject to an additional layer of protection. We do not store complete payment details; only the information necessary to verify transactions and maintain a transaction history is kept. All financial data is protected by industry-standard security protocols.

Please note that no tq777 staff member will ever ask for your payment PIN, OTP, or password. If you are asked for such information, it is a sign of fraud — contact us immediately.

10 Third-Party Links & Services

The tq777 platform may contain content from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These providers have their own privacy policies, and tq777 is not responsible for the use of your information on their platforms.

11 Responsible Gaming & Use of Data

tq777 is committed to responsible gaming. By analyzing your gaming data, we identify potentially problematic behavior and provide support where needed. Information used for this purpose is solely for your protection and is not used for any marketing purpose.

To learn more about our responsible gaming policy, visit our Responsible Gaming page.

12 Changes to This Policy

tq777 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via a notification on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.

You can see the date of the most recent changes by checking the "Last Updated" date at the top of the policy.

13 Applicable Law

This Privacy Policy has been prepared in accordance with applicable laws and regulations. Any disputes relating to this Policy will be resolved within the applicable legal framework.